Vertu Toyota Barnsley

My experience at Vertu Toyota Barnsley was positive because we were well looked after from start to finish. We had a very extensive test drive and everything was explained to us about the car and all financial details gone through to our satisfaction.

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I would recommend Vertu Toyota Barnsley to friends and family because they were very efficient and no messing around. Few issues with 2nd hand car purchased but they sorted them out.

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Unfortunately, my experience with Vertu Toyota Barnsley was very disappointing, especially when compared to the excellent service I have previously received from the Doncaster dealership, which I would choose again without hesitation.

We purchased a car on a Friday and agreed that Darren Sawdon would call later that day to confirm the collection arrangements for Tuesday. That call never came, and we only heard from him on the day of collection. We also discovered that the vehicle had been priced £250 higher on the order form than the advertised price, which was only corrected after we noticed and queried it ourselves.

I would like to thank Daryl Barker, who was professional, helpful and responsive throughout the finance process.

Collection day was where the experience really fell apart. We arrived early, inspected the vehicle and transferred the payment immediately, yet still spent over three hours at the dealership. We were Darren’s only collection appointment that afternoon, making the delay difficult to understand.

It was clear the vehicle had not been properly prepared in advance. The car still needed to be fuelled on the day, and one of the agreed repairs had not been completed. These are things that should have been dealt with before a customer arrives to collect their vehicle.

After keeping us waiting for hours, Darren then spent additional time giving us a detailed walkthrough of the media and dashboard settings. While I appreciate that this may be helpful for some customers, after such a lengthy delay it felt unnecessary and only added to the frustration.

To make matters worse, after finally leaving, Darren called to say he had left his iPad in our car, meaning we had to turn around and return to the dealership through rush-hour traffic.

Darren was always friendly and polite, but friendliness alone does not make up for poor organisation, communication and preparation. Buying a car should be an exciting experience, but this one was unnecessarily stressful and frustrating. While I am happy with the car itself, I would not choose to purchase another vehicle from this dealership and would instead return to Vertu Toyota Doncaster in the future.

Reviewed on JudgeService

I had a great experience at Vertu Toyota Barnsley because the staff were very friendly and patient with myself as I had never driven an automatic car before. They were very knowledgeable about the car I was buying and answered any questions I had. They had a good follow up service too.

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Vertu Toyota Barnsley were really helpful and I'd recommend them because there was no pressure as I was so apprehensive in changing from a manual to automatic but Simon was very patient and helped me choose the right car for me and part exchange was all made easy

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Vertu Toyota Barnsley were helpful and I felt that after meeting Simon and the team that I can trust them.
Buying anything is a gamble; more so when I travelled over a 100 miles.
A Really good experience

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